Pre-order updates

  A VISUAL HUG BOOK

 

  • Pre-ordering Campaign with discount: December 27th to January 15th (COMPLETED)
  • Book production: ETA January 24th (COMPLETED)
  • Shipping from factory: ETA January 31st (IN PROGRESS)
  • Shipping to Customers: ETA February 24th (PENDING) 

UPDATE (February 17th): Manufacturers in China were closed for a few weeks due to the outbreak of the coronavirus. Shipments out of China have been suffering delays. Books have been shipped from China to our Warehouse facility in United States. There is a one week delay from our initial ETA (Estimated time of arrival) in February 17th. 

 

Estimated time of delivery:

- United States shipping (4-5 business days after fulfillment)

- International shipping  (12-14 business days after fulfillment)

 

Cancelation / Refund policy on Pre-orders  

We are unable to allow for cancellations or refunds due to a change of mind or a wrong order placed, pre-ordering is final. By placing a pre-order, you have agreed that the funds will be used to create the item, and the specific item will be reserved for you and it will be sent to you shortly after production is complete.

Delays in shipments may occur due to unforeseen circumstances such as bad weather, natural disasters or high volumen shipments and we seek your understanding that in these cases, resources have already been allocated to create your item, thus refunds will not be allowed as well.

Damaged or lost packages

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part or shipment trauma will result in a replacement at no charge. 

If your packages do get lost in transit and the shipping address you entered at the moment of purchase was 100% correct, we've got your back! We'll ship out a new order with tracking, at our expense. Just email us to let us know. 

IMPORTANT: Any claims for misprinted/damaged/lost/defective items must be submitted within 4 weeks after the product has been received.